Privacy Policy

Your privacy is very important to us

Last updated on: 04.06.2020

Our Privacy Policy:

Welcome to the website (hereinafter referred to as “Site”) of Voicen LLC (hereinafter referred to as "Voicen", "we",  "us" or "our"). This Site is managed by Voicen and designed to provide information about our company and audio transcription (speech synthesis) service, mobile applications and associated services (together with the Site, "Services") to visitors to our Service ("you", "your"). This Privacy Policy explains Voicen's policy for information that can identify an identity (Personal Information) and that is collected from visitors to the Site and Services and for other information.       

Identity of the Data Controller and contact details:

For the purposes of the EU General Data Protection Regulation, we are a Data Controller. This means that we define the purposes and methods of collecting and using Personal Information.    
Voicen LLC is incorporated and registered in New York, USA.

Information We Collect

When you contact us through the Services, we collect the following Personal Information and other information:

Personal Information that you provide through the Services: We collect Personal Information from you only when you voluntarily provide this information to us, for example, when you contact us with a profile or participate in any of our inquiries or register to access our Services or use the Services. Voicen tries to link to this Privacy Policy wherever it collects Personal Information.
In addition, if any information from your Personal Information is included in any audio files or text files that you send to our Services, in this case we may have access to that information. We use this Personal Information only to provide you with Services and to improve the quality of the algorithm. We will never neither sell this Personal Information to our employees, contractors, agents or third parties without your consent, nor rent it out, nor give them a possibility to access to your Personal Information.

If you have voluntarily provided us with your personal data, you have allowed us to use it in accordance with this Privacy Policy. If you have provided your personal data to the Services, you know and agree that this personal data may be sent from your current location to the offices, services of Voicen and specially authorized third parties.

Other Information

Data that doesn't identify you: When you contact Voicen through the Services, we accept and store your data (not personal data) that does not identify you. The information collected is passively used in various technologies and cannot be used specifically to identify your identity. This information may also be stored by Voicen itself, or a database containing such information may be owned and processed by Voicen's agents, partners, and service providers. Services can use this information to make certain statistics along with other data, for example, statistics on the number of all users on the site, the number of users on each page, and the domain names of internet providers of our users. Note that in none of these processes personal data is available and not used at all.  

We may use technology called "cookies" when using the services. A cookie is a piece of information that is sent to your browser by the computer running the Services when you use our Services. Cookies help us to add additional features to our services and to analyze service usage more accurately. For example, our site may allow you to access the site without having to enter your password more than once by setting a cookie in your browser. In all cases, we do not collect personal data without your permission when you use cookies. Most browsers have a help section on the toolbar. From there you can get information on how to open or close cookies. We recommend keeping cookies open, as this allows you to take advantage of some of the Services.

General Personal Information:

In order to better understand the users of the services and better serve them, Voicen may investigate their demographics, interests and behavior on the basis of personal data and other information provided by customers. These studies are compiled and analyzed in a common database and Voicen can share them with its agents and business partners. This general information does not identify you personally. In order to describe its services, Voicen may also disclose these general user statistics to its current and prospective business partners or to third parties for legal purposes.

Use of Personal Information and other information:

Voicen uses your personal information in accordance with this Privacy Policy. If for any reason you provide your personal data, we may use that data for that reason. For example, if you contact us by email, we will use your Personal Information to answer your question or solve your problem. In addition, if you have provided your Personal Information for use of the Services, we will use that information to enable you to use the Services and to monitor your use of the Services. Voicen and its subsidiaries ("Related Companies") may use Personal Information and other information collected through the Services in order to enhance the content and functionality of the Services, better understand users and improve the Services. By using this information, Voiсen and its subsidiaries may in the future contact you and inform you of their services, we believe this will be of interest to you as well. If we do this, in the marketing information we send you, we will not repeat it in the future. In addition, you can stop sending marketing information, such as this, by contacting the email address below at any time. Should Voicen wish to use your personal data not in accordance with the terms of this Privacy Policy, it will definitely notify you in advance or at the time of data collection.

Where we store and how we protect your Personal Information:

The Personal Information we collect from you will be transferred outside the European Economic Area ("EEA") and stored there. We use one of the best service providers for data storage. Below are some of the methods we use to securely store your data.

Data encryption: we encrypt all data that is transmitted between you and Voicen using the TLS (Transport Layer Security) standard in this area. Your data is also encrypted when transferred between data centers for backup and replication.

Network security: Voicen has a multi-layer security wall. This includes a firewall, restricted access for unauthorized elements to the system, a dedicated network, etc. Voicen security service is configured, monitored and controlled in a manner that is best experienced in the field.

Center for Information Security: Voicen servers are located in specialized data centers, physically protected at a high level. This security includes 24/7/365 security monitoring and control.

Security monitoring: the entire security system, event logs, alerts, and alarms are constantly monitored by the security team.

Disclosure of Personal Information and other information:

Voicen does not sell your information. We believe this information is a vital part of the relationship between you and us. However, in some specific cases listed below, Personal Information may be shared with a third party:

Business Transfers: As part of our business development, we may buy or sell any company or asset. In the case of corporate sales, mergers, reorganizations, liquidations or similar cases, Personal Information may also be part of the transferred assets.
Related Companies: Under this Privacy Policy, we may share Personal Information with our Related Companies.

Agents, Consultants and Related Third Parties: Like other businesses, Voicen may also work with certain contractor companies to perform business related functions. These functions include: e-mail maintenance, database storage and payment process. We only provide the contractors we have agreed with the information they need to perform this type of work.

Legal requirements: Voicen may disclose Personal Information if required by law - 1) to fulfill legal obligations, 2) to protect the rights and copyright of Viocen 3) to protect personal safety of service users and population in emergency situations, 4) to protect itself from legal liability.

Your Choice:

You may visit the Site without providing any Personal Information. If you do this, you will not be able to benefit from the possibilities of Services.

The exceptions:

This Privacy Policy applies if Voicen collects Personal Information only through the Services. This does not apply to Personal Information that you provide through the Services, but not on request. This includes information that you disseminate as (e.g. forums, ideas for new products or changes to existing products), including in places where services are open to all, or other unclaimed cases (“Unclaimed Information”). All unclaimed information will be treated as non-confidential information and Voicen will not be held responsible for this information and will be free to use it as it wishes.

Children’s information:

Voicen does not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not provide your personal data to the Services. We encourage parents and human rights defenders to monitor children's use of the Internet. If you believe that a child under the age of 13 enters personal information into our Services, please contact us and we will try to remove this information from our database.

Links to other websites:

This Privacy Policy only applies to these Services. Links to other websites included in the Services are not processed and managed by Voicen (Third Parties Websites). The policies and rules described herein do not apply to Third Parties Websites. The links in the Services do not mean that they are promoted or viewed by Voicen. In such cases, we suggest you to read the privacy policies on the other websites you visit.  

Security:

Voicen takes the necessary steps to protect Personal Information from various threats (loss of information, abuse, unauthorized connection, alteration, deletion or opening).
But in any case, neither the Internet nor email transmissions are absolutely safe or error-free. For example, delivery or receipt of e-mail from Services cannot be safe. Therefore, please pay special attention to the information you send us by e-mail.

Other terms and rules:

The terms of access to Services and the use of Services are subject to the Terms of Use.

Changes to this Privacy Policy

Our Services and business may change from time to time. Consequently, Voicen may change its Privacy Policy. Voicen reserves the right to change the Privacy Policy at any time without prior notice. Please, review this Privacy Policy once again, especially before sending Personal Information. The date of the last update of the Privacy Policy is given above. If you continue to use the Services after making any changes to the Privacy Policy, we will consider that you have accepted the terms of the updated Privacy Policy.

 
Receiving information; Communication with Voicen

To complete, correct, update or delete your Personal Information, please contact us via the e-mail address below. We will take the steps necessary to update your Personal Information you provide to us through the Services. Please contact us if you have any questions about our Privacy Policy or Services.
You may contact us through info@voicen.com